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Capterra is where small and mid-sized businesses pick software, and its reviews are built for exactly that decision: an overall score with sub-ratings, a pros and cons pair, and the reviewer’s job title, company size and industry, so a buyer can weigh reviews from companies like their own. Through AgentKey your agent reads Capterra reviews for any product the same way it reads everything else — find_tools, describe_tool, execute_tool — sorted the way the question needs.

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What you can ask

  • “Compare Capterra pros and cons for Slack by reviewer company size.”
  • “What do Capterra reviewers in healthcare say about this practice-management tool?”
  • “Pull the most complete Capterra reviews of this product and summarize the cons.”
  • “How does this CRM score on Capterra’s sub-ratings, and where does it fall short?”
  • “Show me the lowest-rated Capterra reviews of this product from companies with fewer than 50 employees.”
  • “Open this Capterra product URL and give me the newest reviews with each reviewer’s job title.”
  • “Which pros come up most often in the highest-rated Capterra reviews of this tool?”
  • “Capterra 上中小企业对这款 CRM 的评价怎么样？“

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What’s covered

Identifiers
  • Reviews for a product by the URL of its Capterra product page
Ordering and limit
  • Most recent by default, or the most complete reviews first, highest rated or lowest rated
  • A limit on how many reviews come back; set it to fetch only as many as you need
What comes back
  • Overall rating and Capterra’s sub-ratings for each review
  • Pros and cons as the reviewer wrote them
  • The reviewer’s job title, company size and industry

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How to use it

Pass the request in plain language and let the router pick the tool:
Capterra sits in the E-commerce branch of the catalog. The review tool takes the product’s Capterra URL, so a link copied from Capterra works as is. Set a limit to fetch only as many reviews as you need. Always describe_tool before executing: it shows the accepted sort values and the per-call cost.
Building with code? Capterra is available through the catalog tools above only; there are no fixed-contract Scenario Methods for it yet. See the Scenario Methods overview for the platforms that have them.

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FAQ

No. AgentKey holds the upstream access; your agent only needs your AgentKey subscription.
No. The tool is read-only — reviews come out, nothing goes in. Nothing is posted, answered or reported.
Product search and product profiles: there is no Capterra search tool, so start from the product’s Capterra URL. Reviews of the same product on G2 are read by its G2 slug or URL, and consumer brands are reviewed on Trustpilot.